Help Center & Support

Find answers to your questions and get the most out of your private banking experience

Popular Help Topics

Quick access to the most common questions and guides

Account Management

Learn how to manage your account, update information, and access features

  • • How to login to your account
  • • Updating personal information
  • • Security settings
  • • Account verification

Transfers & Payments

Everything about SEPA transfers, payment limits, and transaction history

  • • Making SEPA transfers
  • • Transfer limits and fees
  • • Transaction history
  • • Payment status tracking

Security & Safety

Keep your account secure with our advanced security features

  • • Two-factor authentication
  • • Secure communication
  • • Fraud prevention
  • • Reporting suspicious activity

Crypto Services

Digital asset management and crypto-fiat conversions

  • • Crypto-EUR conversions
  • • Digital asset custody
  • • Tax reporting tools
  • • Market rates and fees

Cards & Banking

Mastercard Elite services and traditional banking features

  • • Card activation and limits
  • • Statement downloads
  • • ATM locations
  • • International usage

Technical Support

Platform issues, mobile app, and technical troubleshooting

  • • Login issues
  • • Browser compatibility
  • • Mobile app support
  • • System maintenance

Frequently Asked Questions

Detailed answers to the most common questions about our services

How do I open a private banking account with Banzik?

Opening a Banzik private banking account is straightforward:

  1. Complete our online application form with your personal and financial information
  2. Upload required documentation (ID, proof of address, source of funds)
  3. Our compliance team reviews your application (24-48 hours)
  4. Video call verification with your relationship manager
  5. Account activation and welcome package delivery

Minimum deposit requirement is €100,000 for private banking services.

What are the fees for SEPA transfers?

Banzik offers competitive SEPA transfer pricing:

  • SEPA Instant Transfers: Free for amounts up to €100,000
  • Standard SEPA: Free for all amounts (1-2 business days)
  • Priority Processing: €25 fee for same-day processing
  • International Transfers: 0.5% fee (minimum €50, maximum €250)

Private banking clients enjoy enhanced limits and preferential rates on all transfer services.

How secure is my money with Banzik?

Your funds are protected by multiple layers of security:

  • Regulatory Protection: Licensed by Malta Financial Services Authority (MFSA)
  • Client Money Segregation: Your funds are kept separate from operational funds
  • Bank-Grade Encryption: All transactions use military-grade encryption
  • Multi-Factor Authentication: Advanced security protocols protect access
  • 24/7 Monitoring: Real-time fraud detection and prevention systems

We maintain insurance coverage and comply with European banking regulations for maximum client protection.

Can I integrate crypto assets with my EUR account?

Yes, Banzik offers comprehensive crypto-fiat integration:

  • Real-time Conversion: Convert crypto to EUR instantly at market rates
  • Institutional Custody: Secure storage for major cryptocurrencies
  • Tax Reporting: Automated capital gains calculations for EU compliance
  • Portfolio Management: Integrated view of fiat and crypto holdings
  • DeFi Integration: Connect to decentralized finance protocols securely

Our crypto services are designed specifically for digital entrepreneurs and crypto investors requiring professional-grade solutions.

What support is available for business accounts?

Business clients receive enhanced support services:

  • Dedicated Relationship Manager: Personal banking advisor for your business
  • Priority Support: 24/7 phone line with business specialist team
  • Custom Solutions: Tailored banking products for your industry
  • Compliance Support: Assistance with regulatory requirements
  • Bulk Payment Processing: Streamlined payroll and supplier payments

We specialize in supporting digital businesses, fintech companies, and crypto-native enterprises with their unique banking needs.

How do I contact my relationship manager?

Your relationship manager is available through multiple channels:

  • Direct Phone Line: Dedicated number provided upon account opening
  • Secure Email: Encrypted communication for sensitive matters
  • Video Calls: Scheduled consultations via secure platform
  • In-Person Meetings: Available at our Malta office or your location
  • Emergency Line: 24/7 urgent support for critical banking needs

Response times are typically within 4 hours during business days, with same-day responses for urgent matters.

Getting Started Guide

Step-by-step guide to making the most of your Banzik private banking experience

1

Complete Your Profile

Set up your account preferences, security settings, and notification preferences in your dashboard.

2

Fund Your Account

Make your initial deposit via SEPA transfer, crypto conversion, or international wire transfer.

3

Meet Your Manager

Schedule an introductory call with your dedicated relationship manager to discuss your financial goals.

4

Explore Services

Discover our full range of services including crypto integration, investment options, and business banking.

Banzik Dashboard
Account Balance
€125,480.50
+2.4%
Recent Transfers
SEPA Transfer €2,500
Crypto Convert €890
₿
Ξ
€
5:24

Platform Overview Tutorial

Discover how to navigate your private banking dashboard, manage transfers, and explore our premium features designed for digital entrepreneurs.

5 minutes 1.2k views
Watch now →

Still Need Help?

Our dedicated support team is available 24/7 to assist with any questions or concerns about your private banking experience.

Contact Support Call Now: +356 2000 0000